Terms of Service

Last updated: 24 July 2026

These terms govern your use of Clarify, a social-media moderation platform ("the Service"). By creating an account or using the Service you agree to these terms on behalf of yourself and, where applicable, the organisation you represent.

1. The Service

Clarify helps authorised teams review comments and activity on social accounts they administer (including Facebook, Instagram, Threads, and TikTok). It surfaces content for review, provides AI-assisted classification and suggested replies, builds evidence files, and lets teams compose, schedule, and publish posts to their own connected accounts — including internal review and approval workflows before posting. Depending on plan and configuration, the Service also offers an optional connection to your own Microsoft diary and OneDrive/SharePoint media library, monitoring of public news coverage, and public digital business cards with basic analytics. The Service is a decision-support and publishing tool: it takes no autonomous action on any social platform. Every reply, hide, report, and published post is initiated and approved by a person on your team, and you are responsible for those actions and for the content you publish.

2. Accounts

• You must provide accurate account information and keep it current.
• Two-factor authentication is mandatory. You are responsible for safeguarding your credentials and for all activity under your account.
• You must be authorised to administer any social account you connect to the Service, and your use of connected platforms must comply with their terms (including Meta's Platform Terms and TikTok's developer and platform terms).

3. Subscriptions and billing

• The Service is offered on subscription tiers (Starter, Pro, Agency) billed monthly through Stripe. Plan limits (for example monthly AI usage, connected pages, and team seats) apply per tier.
• New subscriptions may include a free trial. If you do not cancel before the trial ends, the subscription begins billing automatically.
• You can cancel at any time; access continues until the end of the paid period. Except where required by law, fees are non-refundable.
• We may change pricing with at least 30 days' notice; changes apply from your next billing cycle.

4. Acceptable use

You must not:

• use the Service to harass, defame, or unlawfully surveil any person;
• connect pages you are not authorised to administer;
• attempt to access another customer's data or probe, disable, or disrupt the Service;
• resell or sublicense the Service without our written agreement;
• use the Service in breach of any applicable law or platform policy.

5. AI-assisted features

Classifications, summaries, suggested replies, drafted posts, generated reports, and other AI-assisted output are generated with the assistance of large language models and may be inaccurate, incomplete, or misleading. They are provided to inform human judgement, not replace it. You must review AI output before acting on it, and you are solely responsible for any content your team publishes, hides, sends, or reports.

To the maximum extent permitted by law, we are not responsible or liable for any AI-generated output, or for any action your team takes or content it publishes using the Service — including the accuracy, legality, or consequences of any reply, post, hide, report, or other action. The Service surfaces information and drafts; your team decides.

6. Your data

You retain all rights in the content synced from your connected accounts and the material you create in the Service, including posts and media you compose. You grant us the licence needed to host, process, display, and — on your instruction — publish that content to your connected accounts in order to provide the Service. Media uploaded for a post is retained for up to 30 days after the post goes live and then deleted; our handling of personal information is described in the Privacy Policy.

7. Availability and changes

We aim for high availability but the Service is provided "as is" and "as available", without warranties of any kind to the extent permitted by law. Features may evolve over time. Syncing depends on third-party platforms (such as Meta's APIs) whose availability and behaviour are outside our control.

8. Liability

To the maximum extent permitted by law (including the Australian Consumer Law, whose guarantees are not excluded), our total liability arising out of or in connection with the Service is limited to the amount you paid for the Service in the 12 months before the event giving rise to the claim, and we are not liable for indirect or consequential loss, loss of profits, or loss of data.

9. Suspension and termination

We may suspend or terminate access for material breach of these terms, non-payment, or where required to protect the Service or comply with law. On termination you may request deletion of your data as described in our data deletion instructions.

10. Governing law

These terms are governed by the laws in force in Australia, and you submit to the non-exclusive jurisdiction of the Australian courts.

Contact

Questions about these terms: support@clarify.net.au